Privacy Policy

This Privacy Policy explains how Creative Logo Makers (“Creative Logo Makers,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.creativelogomakers.com, create an account, start a contest or project, chat with us, or otherwise use our Services.

By using the Services, you acknowledge this Policy. For how the platform itself works contractually, see our Terms and Conditions.

Creative Logo Makers is the controller of personal data processed through the Services unless noted otherwise (for example, when a payment processor acts as an independent controller for card data).

• Email: info@creativelogomakers.com
• Phone: +1 (469) 754-1570 (primary) · +1 (469) 851-5003 (secondary)
• Postal: USA: 16192 Coastal Highway, Lewes, DE 19958

You provide:

• Account details — name, email, password, profile info, company name
• Project data — briefs, brand assets, messages, feedback, file uploads
• Billing details — name, billing address, and payment tokens handled by our processors (we do not store full card numbers on our servers)
• Support communications — emails, contact forms, and live chat transcripts
• Designer portfolio materials, rates, and payout-related details when you apply or work as a designer

Collected automatically:

• Device and usage data — IP address, browser type, pages viewed, referrer, approximate timestamps, and session activity
• Approximate location derived from IP (country / city) to show local currency, improve security, and understand traffic
• Cookies and similar technologies (see Section 7)

From others: We may receive information from payment providers, authentication partners (e.g., Google sign-in), analytics tools, or designers/clients interacting with you on the platform.

We use personal information to:

• Provide, operate, and improve contests, projects, and Studio services
• Create and secure accounts, and authenticate users
• Process payments, prevent fraud, and handle refunds
• Match clients with designers and facilitate messaging
• Personalize currency display and relevant product experiences based on location
• Respond to live chat, email, and support requests
• Send service emails (receipts, project updates). Marketing emails are sent only where allowed, and you can unsubscribe
• Analyze site performance, fix bugs, and protect against abuse
• Comply with law and enforce our Terms

Legal bases (where GDPR/UK GDPR apply) include contract performance, legitimate interests (security, product improvement, limited marketing), consent (where required), and legal obligation.

We may share information with:

• Designers / clients as needed to run your project (briefs, messages, selected files)
• Service providers — hosting, analytics, email, customer support, payment processing, security, and CDN partners under appropriate contracts
• Professional advisors — lawyers, accountants, insurers when needed
• Authorities when required by law or to protect rights, safety, and security
• Business transfers — if we merge, sell, or reorganize, information may transfer subject to this Policy or notice

We do not sell your personal information for money. We do not allow third-party advertising networks to track you across sites for their own ads unless we clearly disclose and obtain any required consent.

We operate from the United States and work with designers and vendors worldwide. Your information may be processed in the U.S. and other countries that may have different data-protection laws than your home country. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

We use cookies and local storage to:

• Keep you signed in and remember preferences (language, currency)
• Maintain chat sessions and visitor analytics on-device / in-session
• Measure traffic and improve performance
• Support optional translation features (e.g., Google Translate cookie when you choose another language)

You can control cookies through your browser settings. Blocking some cookies may limit account or preference features. Essential cookies required for security and core functionality may still be set.

We keep personal information only as long as needed for the purposes above — including project records, legal compliance, dispute resolution, and security. Retention periods vary by data type (for example, billing records may be kept longer than live-chat drafts). When no longer needed, we delete or anonymize information where feasible.

We use administrative, technical, and organizational measures designed to protect personal information (access controls, encrypted transport, least-privilege practices). No method of transmission or storage is 100% secure; please use strong passwords and protect your devices.

Depending on where you live (including the EEA, UK, California, and other regions), you may have rights to:

• Access a copy of personal information we hold about you
• Correct inaccurate information
• Delete information (subject to legal exceptions)
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is consent-based
• Opt out of certain “sharing” / targeted advertising if we ever engage in it as defined by local law

To exercise rights, email info@creativelogomakers.com with the subject “Privacy Request.” We may need to verify your identity. You may also lodge a complaint with your local data-protection authority.

California residents: We do not sell personal information as defined by the CCPA/CPRA. You may request know/delete rights as described above. We will not discriminate against you for exercising privacy rights.

The Services are not directed to children under 16 (or under 13 where that is the applicable threshold). We do not knowingly collect personal information from children. If you believe a child provided information, contact us and we will take appropriate steps to delete it.

Our site may link to third-party websites or embed tools (payment, social, translation). Their privacy practices are their own. Review their policies before providing information to them.

We may update this Privacy Policy periodically. The “Last updated” date reflects the latest revision. Significant changes may be highlighted on the site or sent by email when appropriate. Continued use after an update means you acknowledge the revised Policy.

Privacy questions or requests:

• Email: info@creativelogomakers.com
• Form: Contact page
• Mail: USA: 16192 Coastal Highway, Lewes, DE 19958